![]() The Search: For an All-In-One Kiosk Solution Steering those people to the eligibility portal was crucial. “We also needed a way to handle walk-in traffic that promoted a self-service model.” OFI has an average of 22,000 walk-in visits per month statewide. “We wanted to expand the use of the automated system so clients could be in control of updating their own personal info and benefits,” Garza explains. Going paperless is a great idea in theory, but humans are creatures of habit. This makes data accessible to any case worker anywhere in the state. A document imaging and indexing system to electronically transport and store all the forms and supporting documentation previously found in countless musty, old file folders.A statewide call center equipped to handle any and all client inquiries.My Maine Connection is OFI’s eligibility portal, and as of Fall 2013, it will be able to accept clients’ updates to their case files as well as deliver electronic notices from DHHS to them – no stamp required. An internet portal that allows clients to apply for and manage their benefits online from any physical location.She identified three elements necessary for OFI to achieve a more efficient eligibility determination system: Like most states, Maine has seen demand for these types of assistance skyrocket while DHHS staffing levels have remained stagnant.Īutomating the process became critical, and now that it is technologically feasible, a cutting-edge, paperless system is also desirable for the number of efficiencies it offers, from cost and time savings to improved service to decreased environmental impact. EMFSP was tasked with revolutionizing the way Maine residents apply for and receive need-based benefits like food supplements, cash and medical assistance. One year ago, Maine’s Office for Family Independence(OFI) created its Eligibility Management Future State Program (EMFSP). ![]()
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